1. Scope and Application
This Cookie Policy applies to all digital platforms operated by Coalition Trading 1103 CC trading as RSM Property Care & Refresh, including our website (rsmpropcare.com) and our client and operations portal (portal.rsmpropcare.com).
By using any of these platforms, you consent to the use of cookies and similar technologies as described in this policy.
Note: Communication channels such as WhatsApp operate under their own platform terms and do not use cookies in the traditional sense. References to WhatsApp in the scope of this policy relate to integration tools and not to the WhatsApp platform itself.
2. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website or use an online platform. They help websites function efficiently, remember user preferences, and collect information about how users interact with the platform.
3. Types of Cookies We Use
3.1 Essential Cookies
These cookies are necessary for the proper functioning of our platforms. They enable features such as:
- Form submissions
- Page navigation
- Security and session management
- Portal login functionality
Without these cookies, certain features may not operate correctly.
3.2 Performance and Analytics Cookies
These cookies help us understand how users interact with our platforms. They may collect information such as pages visited, time spent on pages, and errors encountered. This information is used to improve performance, usability, and service delivery.
3.3 Functionality Cookies
These cookies allow our platforms to remember user preferences and inputs, such as form data, estimate tool inputs, and user selections. This improves user experience and efficiency.
3.4 Third-Party Cookies
We may use trusted third-party services that place cookies on your device, including:
- Analytics providers (e.g., Google Analytics)
- Google Maps — used in our satellite-based estimator tool
- CRM and form integration tools
These third parties process data in accordance with their own privacy policies.
4. Portal Authentication and Session Cookies
Our portal (portal.rsmpropcare.com) uses cookies and similar technologies to authenticate users, maintain secure login sessions, store quote acceptance and digital sign-off records, and protect against unauthorized access. These cookies are essential for the operation and security of the portal and cannot be disabled without affecting functionality.
5. How We Use Cookies
We use cookies to ensure our platforms function correctly, enable forms, bookings, and service requests, support estimate tools and interactive features (including satellite-based measurement tools), improve website performance and user experience, and analyze usage trends and optimize services. We do not use cookies to sell personal information.
6. Cookie Consent
When you visit our website or portal, you may be presented with a cookie notice requesting your consent to the use of non-essential cookies. You have the option to:
- Accept all cookies
- Reject non-essential cookies (where functionality allows)
- Manage your preferences
Continued use of our platforms after interacting with the cookie notice constitutes consent to the use of cookies as described in this policy.
7. Managing Cookies
You can control or disable cookies through your browser settings. Most browsers allow you to view stored cookies, delete cookies, block cookies from specific sites, or block all cookies. Please note that disabling cookies may affect the functionality of our platforms, including forms, tools, and portal access.
8. Personal Information and Data Protection
Any personal information collected through cookies is processed in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA). We take reasonable steps to ensure that personal information is handled securely and responsibly.
9. Limitation of Liability
While we take reasonable steps to ensure the proper functioning of cookies and related technologies, we do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law, RSM Property Care & Refresh shall not be liable for any loss or damage arising from the use of cookies, including system errors, browser settings, or third-party technologies.